Terms of Purchase

Vionicshoesdeals Terms of Purchase

Welcome to Vionicshoesdeals (vionicshoesdeals.com, “we,” “us,” or “our”). These Terms of Purchase govern all transactions between you (“you” or “Customer”) and Vionicshoesdeals for the purchase of Vionic footwear—including sandals, boots, sneakers, and other styles designed to relieve plantar fasciitis and heel pain. By placing an order on our website, you acknowledge that you have read, understood, and agree to be bound by these terms, as well as our Privacy Policy, Shipping Policy, and Refund Policy. All purchases are processed in United States Dollars (USD), and your order constitutes a binding contract once accepted by us.

Eligibility to Purchase

To place an order on our site, you must meet the following eligibility requirements:
  • You must be at least 18 years of age. If you are between 13 and 17 years old, you may only purchase with the supervision and consent of a parent or legal guardian who agrees to these terms on your behalf.
  • You must have the legal capacity to enter into a binding contract (e.g., not be adjudicated incompetent or restricted by law from making purchases).
  • You must provide accurate, current, and complete information for all order and payment details. Falsified information may result in order cancellation and potential legal action.
  • You must use a valid payment method that you are authorized to use (e.g., your own credit card, a payment account linked to your name).

Order Placement & Acceptance

The process of placing an order on our site involves several steps, and your order is not considered accepted until we send a formal order confirmation email. Here’s how the process works:

1. Order Submission

When you add items to your cart, enter your shipping and billing information, and complete the checkout process, you are submitting a “request to purchase” the selected Vionic products. This submission does not guarantee that we will accept your order.

2. Order Review & Acceptance

We reserve the right to review and verify all orders before acceptance. During this review, we may:
  • Confirm the availability of the requested products (e.g., check if women’s orthotic sandals or men’s work boots are in stock).
  • Verify the validity of your payment method and ensure sufficient funds or credit are available.
  • Contact you for additional information if your shipping, billing, or contact details are incomplete or inconsistent.
We will send you an order confirmation email (to the email address you provided) once we accept your order. This email will include your order number, item details, shipping address, and total amount paid. At this point, a binding contract between you and Vionicshoesdeals is formed.

3. Order Rejection

We may reject your order for any legitimate reason, including but not limited to:
  • Product unavailability (e.g., a sudden stockout of a popular Vionic sandal style).
  • Invalid or unauthorized payment information (e.g., a declined credit card, stolen payment details).
  • Suspicion of fraudulent activity (e.g., multiple identical orders from the same IP address, mismatched shipping and billing addresses).
  • Violations of these Terms of Purchase or our other policies.
If we reject your order, we will notify you via email and refund any amounts charged to your payment method within 5–10 business days.

Pricing & Payment Terms

We strive to maintain accurate pricing on our site, but errors may occasionally occur. All payments are subject to the following terms:

1. Pricing Accuracy

  • All prices listed on vionicshoesdeals.com are in USD and include applicable sales tax (based on your shipping address) unless otherwise stated. No hidden fees will be added at checkout—shipping is free for all orders, as outlined in our Shipping Policy.
  • If a pricing error is identified (e.g., a product is listed at a significantly lower price than intended), we will notify you before processing your order. You may then choose to cancel the order or proceed with the correct price. If we cannot contact you, we will cancel the order and issue a refund.
  • Promotional codes, discounts, and sales are valid only for the specified period and may have restrictions (e.g., minimum order value, exclusion of certain products). We reserve the right to void invalid or expired codes.

2. Payment Methods

We accept the following secure payment methods, processed through our PCI DSS-compliant partners:
  • Major credit cards: Visa, Mastercard, American Express, Discover.
  • Digital payment platforms: PayPal, Apple Pay, Google Pay.
  • Vionicshoesdeals gift cards (purchased directly through our site).
We do not store your full payment details—all transaction data is encrypted and processed securely by our payment partners, as detailed in our Privacy Policy.

3. Payment Authorization & Charges

  • When you submit your order, we will request a pre-authorization from your payment provider to verify funds. This pre-authorization is not a charge but a temporary hold on the funds.
  • We will process the actual charge to your payment method once your order is shipped. You will receive a shipping confirmation email with a receipt for the charge.
  • If your payment is declined, we will notify you via email, and your order will not be processed until valid payment information is provided. We recommend contacting your payment provider for details on the decline.

Order Modifications & Cancellations

We understand that plans may change, and we offer limited flexibility for modifying or canceling orders before they are processed:

1. Order Modifications

You may request changes to your order (e.g., updating the shipping address, switching to a different shoe size or color) only within 24 hours of placing the order. To modify your order, contact our customer service team immediately at service@vionicshoesdeals.com with your order number and the requested changes. We cannot guarantee modifications after the 24-hour window, as your order may have already entered the processing stage.

2. Order Cancellations

  • Before Processing: You may cancel your order within 24 hours of submission by emailing service@vionicshoesdeals.com with “Order Cancellation” and your order number in the subject line. We will confirm cancellation and release any pre-authorized funds.
  • After Processing: Once your order has been processed (i.e., marked as “In Progress” in your account) or shipped, you cannot cancel it. You will need to follow our return process (outlined in our Refund Policy) to return the item(s) for a refund after delivery.

Shipping & Delivery

All shipping and delivery terms are governed by our Shipping Policy, but key details relevant to your purchase include:
  • Free Shipping: All orders qualify for free standard shipping, with no minimum purchase required.
  • Processing Time: Orders are processed within 1–3 business days (excluding holidays and weekends).
  • Delivery Timelines: Standard delivery takes 6–12 business days from the date of shipping. Expedited shipping options are available at checkout for faster delivery (2–5 business days).
  • Tracking: Once your order ships, we will send a shipping confirmation email with a unique tracking number. You can use this number to monitor your delivery status via our site or the carrier’s website.
  • Shipping Address Responsibility: You are responsible for providing an accurate and complete shipping address. We are not liable for delayed, lost, or misdelivered orders due to incorrect address information. If you need to update your address, contact us within 24 hours of ordering.

Returns, Refunds & Exchanges

Our return, refund, and exchange policies are designed to ensure your satisfaction, and they apply to all purchases. Key terms (detailed fully in our Refund Policy) include:

1. Return Eligibility

  • Items must be returned within 60 days of delivery.
  • Products must be in unused, unworn condition with original tags, labels, and packaging intact. We cannot accept returns for items that show signs of wear (e.g., scuffed soles, stretched straps) or damage.
  • Final sale items (clearly marked on the product page) are not eligible for return or refund.

2. Refund Process

  • To initiate a return, contact service@vionicshoesdeals.com with your order number and reason for return. We will provide a pre-paid return shipping label.
  • Once we receive and inspect your return (3–5 business days after delivery to our facility), we will process your refund within 5–10 business days.
  • Refunds are credited back to your original payment method. The time for funds to appear in your account depends on your payment provider (3–7 days for credit cards, 1–3 days for PayPal).

3. Exchanges

To exchange an item (e.g., for a different size or color), we recommend placing a new order for the desired item and returning the original item for a refund. This ensures the new item is reserved for you, especially if inventory is limited.

Product Information & Warranties

We strive to provide accurate and detailed information about all Vionic products, but we make the following commitments and disclaimers:

1. Product Descriptions

All product descriptions (e.g., fabric details, sizing, orthotic features) are based on information provided by Vionic and are intended to be accurate. However, minor variations may occur (e.g., slight color differences due to screen resolution, minor changes in material). We encourage you to review the sizing chart and product details carefully before purchasing, and contact our team with any questions.

2. Vionic Warranty

Vionic footwear is backed by the manufacturer’s warranty, which covers defects in materials and workmanship for a specified period (typically 1 year from the date of purchase). This warranty does not cover normal wear and tear, damage from improper use, or modifications to the product.
To make a warranty claim, contact service@vionicshoesdeals.com with your order number, photos of the defect, and a detailed description. We will assist you in submitting the claim to Vionic for review.

Limitation of Liability

To the fullest extent permitted by applicable law, Vionicshoesdeals shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your purchase or use of our products. This includes, but is not limited to, damages for:
  • Delayed or lost shipments (except as outlined in our Shipping Policy).
  • Dissatisfaction with product fit or style (addressed through our return policy).
  • Foot pain or injury resulting from improper use of Vionic shoes (Vionic shoes are designed for support but are not a substitute for professional medical advice).
  • Loss of use, profits, or data due to order issues.
Our total liability to you for any claim related to these Terms of Purchase or your order shall not exceed the total amount paid for the affected product(s). This limitation does not apply to damages caused by our gross negligence, willful misconduct, or failure to comply with applicable consumer protection laws.

Governing Law & Dispute Resolution

These Terms of Purchase shall be governed by and construed in accordance with the laws of the State of Indiana, United States, without regard to its conflict of laws principles.
Any disputes arising out of or related to your purchase or these terms shall first be resolved through good-faith negotiation between you and Vionicshoesdeals. If negotiation fails, the dispute shall be brought exclusively in the courts located in Fayette County, Indiana, and you consent to the personal jurisdiction of those courts.

Changes to These Terms

We may update these Terms of Purchase periodically to reflect changes in our business practices, product offerings, or applicable laws. When we make material changes (e.g., modifying cancellation policies, updating pricing terms), we will:
  • Post the revised terms on our site with a clear “Last Updated” date at the top.
  • Send an email notification to users who have opted in to communications, if the changes significantly impact their rights or obligations.
Your continued use of our site or placement of orders after the revised terms take effect constitutes your acceptance of the updated terms. We encourage you to review these terms periodically.

Contact Us

If you have questions, concerns, or disputes related to these Terms of Purchase or your order, please contact our customer service team:
  • Email: service@vionicshoesdeals.com (subject line: “Purchase Terms Inquiry”)
  • Mailing Address: Vionicshoesdeals Customer Service, 203 West 24th Street, Connersville Indiana 47331, United States
We aim to respond to all inquiries within 24 business hours and resolve issues promptly to ensure a positive shopping experience.