Refund Policy

Vionicshoesdeals Refund Policy

At Vionicshoesdeals (vionicshoesdeals.com, “we,” “us,” or “our”), your satisfaction with our Vionic footwear—designed to relieve plantar fasciitis and heel pain—is our priority. This Refund Policy outlines the terms and conditions for returning products, processing refunds, and requesting exchanges. By purchasing from our site, you agree to comply with the guidelines below. For questions, contact us at service@vionicshoesdeals.com. All refunds are processed in United States Dollars (USD).

1. Eligibility for Returns & Refunds

To qualify for a refund, your return must meet all of the following criteria. Items that do not meet these requirements may be rejected or subject to a restocking fee.

1.1 Timeframe

You must initiate a return within 60 days of the delivery date (as confirmed by the shipping carrier’s tracking information). Returns requested after this period will not be accepted, unless otherwise approved by our customer service team (e.g., due to a defective product covered by warranty).

1.2 Product Condition

Returned items must be in unused, unworn, and resalable condition with all original tags, labels, packaging, and accessories intact. We cannot accept returns for items that show signs of wear, damage, or modification, including but not limited to:
  • Scuffed soles, stretched straps, or worn fabric on Vionic sandals, boots, or sneakers.
  • Removed or damaged product tags (e.g., the Vionic orthotic certification tag).
  • Missing components (e.g., shoe inserts, dust bags, or original shoe boxes).
  • Damage caused by improper use, cleaning, or storage (e.g., stains from harsh chemicals, tears from rough handling).

1.3 Exceptions to Eligibility

The following items are not eligible for return or refund, unless they arrive defective or damaged:
  • Final sale items (clearly marked “Final Sale” on the product page).
  • Custom or personalized Vionic shoes (e.g., shoes modified to fit specific orthotic needs).
  • Gift cards (Vionicshoesdeals gift cards are non-refundable and non-transferable).

2. How to Initiate a Return & Refund

Our return process is simple and designed to get your refund to you as quickly as possible. Follow these steps to initiate a return:

2.1 Step 1: Request a Return Authorization

To start a return, email our customer service team at service@vionicshoesdeals.com with the following information:
  • Your order number (found in your order confirmation email).
  • The name and size of the Vionic product(s) you wish to return.
  • A brief reason for the return (e.g., “size too small,” “unwanted gift”).
  • Photos of the product (if claiming damage or defect).
We will review your request within 24 business hours and send you a Return Authorization (RA) number and a pre-paid return shipping label (for eligible returns). Do not ship items without an RA number—unauthorized returns may be refused.

2.2 Step 2: Package & Ship the Return

Package the item(s) securely in the original packaging (if available) or a sturdy box. Attach the pre-paid shipping label to the package and clearly write the RA number on the outside. Drop off the package at the designated carrier location (as indicated on the label).
You are responsible for the safe shipment of the return. We recommend keeping a copy of the shipping receipt and tracking number for your records, as we cannot be held liable for lost or damaged returns during transit.

2.3 Step 3: Return Inspection & Refund Processing

Once we receive your return at our facility (located at 203 West 24th Street, Connersville Indiana 47331, United States), our team will inspect the item(s) to verify eligibility. This inspection typically takes 3–5 business days from the date of delivery to our facility.
If the return is approved:
  • We will process your refund within 5–10 business days of approval.
  • Refunds are credited back to your original payment method (e.g., credit card, PayPal). The time for funds to appear in your account depends on your payment provider: 3–7 business days for credit cards, 1–3 business days for digital wallets.
  • You will receive a refund confirmation email once the transaction is processed.
If the return is rejected (e.g., item is worn or missing tags), we will contact you via email to explain the issue. You may choose to have the item shipped back to you (at your expense) or forfeit the item.

3. Refund Amounts & Fees

We aim to provide fair and transparent refund amounts, with no hidden fees for eligible returns:
  • Full Refund: Eligible returns receive a full refund of the product purchase price (excluding any expedited shipping fees, which are non-refundable unless the return is due to our error).
  • Restocking Fee: A 15% restocking fee may apply to returns that are not in resalable condition or lack original packaging (unless the issue is due to our error).
  • Shipping Costs: We cover return shipping costs for eligible returns (via pre-paid labels). If you choose to use a different shipping method, we will not reimburse the cost.

4. Exchanges

We do not offer direct exchanges, but we make it easy to swap an item for a different size, color, or style. To request an exchange:
  1. Place a new order for the desired Vionic product(s) on our site—this ensures the item is reserved for you, especially if inventory is limited.
  2. Initiate a return for the original item(s) following the steps in Section 2.
  3. Once the original item is returned and approved, we will process your refund for that purchase.
If the new item is more expensive than the original, you will pay the difference at checkout. If it is less expensive, you will receive the difference as part of the refund for the original item.

5. Defective or Damaged Products

If you receive a Vionic shoe that is defective (e.g., broken stitching, faulty sole) or damaged during shipping, please contact us immediately at service@vionicshoesdeals.com within 7 days of delivery. Include your order number and clear photos of the defect or damage.
We will arrange for a free return and provide one of the following solutions (at your option):
  • A full refund to your original payment method.
  • A replacement of the same product (if in stock).
  • A store credit for the full purchase price (valid for 1 year).
Defective products covered by Vionic’s manufacturer warranty (typically 1 year from purchase) may be eligible for repair, replacement, or refund. Contact us for assistance with warranty claims.

6. Wrong Item Delivered

If we accidentally ship you the wrong item (e.g., a men’s boot instead of a women’s sandal), please contact us within 7 days of delivery. We will send you a pre-paid return label for the incorrect item and ship the correct item to you at no additional cost. We apologize for any inconvenience caused by such errors.

7. Gift Returns

If you received a Vionicshoesdeals purchase as a gift and wish to return it, you may do so within 60 days of delivery. To initiate a gift return:
  • Provide the gift giver’s order number (if available) or your contact information and the product details.
  • Refunds for gift returns will be issued as a Vionicshoesdeals store credit (sent to your email address), unless the gift giver requests a refund to their original payment method.

8. Refund Status Inquiries

To check the status of your refund, you can:
  • Log into your Vionicshoesdeals account and view your order history—refund status will be updated once processed.
  • Email our customer service team at service@vionicshoesdeals.com with your order number and RA number (if applicable) for a status update.

9. Changes to This Refund Policy

We may update this Refund Policy periodically to reflect changes in our business practices or applicable laws. When we make material changes (e.g., adjusting return timeframes, updating eligibility criteria), we will:
  • Post the revised policy on our site with a clear “Last Updated” date at the top.
  • Notify registered users via email if the changes significantly impact their rights.
Your continued use of our site or placement of orders after the revised policy takes effect constitutes your acceptance of the updated terms.

10. Contact Us

If you have questions, concerns, or need assistance with a return or refund, please contact our customer service team:
  • Email: service@vionicshoesdeals.com (subject line: “Refund Inquiry”)
  • Mailing Address: Vionicshoesdeals Returns Department, 203 West 24th Street, Connersville Indiana 47331, United States
We aim to respond to all refund-related inquiries within 24 business hours and resolve issues promptly to ensure your satisfaction.