Vionicshoesdeals Privacy Policy

Information We Collect

1. Personal Information You Provide

• Account Creation: When setting up a user account, we may collect your full name, email address, phone number, and a password. This helps us manage your account, track orders, and send important updates.
• Order Processing: To fulfill your purchases (whether men’s or women’s sandals, boots, sneakers, etc.), we need your shipping address, billing address, and payment details (e.g., credit card number, PayPal information). We do not store full payment details—they are processed by our PCI DSS-compliant payment partners.
• Customer Service Interactions: When you contact us via email (service@vionicshoesdeals.com) or other channels, we may collect information about your inquiry, including your order number, product details, and any additional details you provide to resolve issues (e.g., foot pain concerns related to plantar fasciitis).
• Newsletter & Marketing Sign-Ups: If you opt to receive updates about new arrivals, exclusive offers, or foot health tips, we will collect your email address (and optionally your name) to send these communications.
• Reviews & Feedback: When submitting product reviews or feedback, you may provide your name, email, and the content of your review. This helps other customers make informed decisions and helps us improve our offerings.

2. Automatically Collected Information

• Device & Browser Information: We collect details like your device type (e.g., smartphone, laptop), operating system, browser type, and IP address. This helps us ensure our site works seamlessly across different devices.
• Browsing Activity: We track pages you visit, products you view (e.g., women’s orthotic sandals, men’s work boots), search queries, and the amount of time you spend on specific sections. This helps us recommend relevant products and improve site navigation.
• Cookies & Similar Technologies: Cookies are small text files stored on your device. We use both “session cookies” (which expire when you close your browser) and “persistent cookies” (which remain for a set period) to remember your account preferences, items in your cart, and avoid repeated login requests. You can manage cookie settings in your browser, but disabling certain cookies may limit your ability to use full site features (e.g., saving a shopping cart).
• Analytics Data: We use third-party tools (e.g., Google Analytics) to collect aggregated data about site traffic, user demographics, and conversion rates. This data is anonymized and used for statistical purposes only—we cannot identify individual users from it.

How We Use Your Information

• Process & Fulfill Orders: To process your payment, ship your Vionic shoes, send order confirmations, and provide tracking information. This includes sharing your shipping details with our trusted carriers to deliver your order (6–12 days standard delivery, expedited options available).
• Manage Your Account: To maintain your user account, allow you to access order history, save favorite products (e.g., preferred sandals for plantar fasciitis), and update your personal information.
• Provide Customer Support: To respond to your inquiries, resolve issues (e.g., return requests, sizing questions), and follow up on feedback. Your order and product details help our team provide targeted assistance.
• Personalize Your Experience: To recommend products based on your browsing history (e.g., showing men’s boots if you viewed similar items), customize site content, and remember your preferences (e.g., shoe size).
• Send Marketing Communications: If you opt in, we will send emails about new Vionic collections, exclusive deals, foot health tips, and promotional offers. You can unsubscribe from these communications at any time using the “unsubscribe” link in the email.
• Improve Our Site & Services: To analyze user behavior, identify areas for improvement (e.g., site navigation, product selection), and test new features. Aggregated data helps us make data-driven decisions to enhance the shopping experience.
• Ensure Security & Prevent Fraud: To verify your identity, detect and prevent fraudulent transactions (e.g., unauthorized payment attempts), and protect our site and users from security threats.

How We Share Your Information

• Payment Processors: We share your payment details with PCI DSS-compliant payment partners (e.g., Stripe, PayPal) to process transactions securely. These partners are prohibited from using your information for any purpose other than payment processing.
• Shipping Carriers: We share your shipping address and contact information with carriers (e.g., UPS, USPS) to deliver your order and provide tracking updates. Carriers use this information solely for delivery purposes.
• Customer Service Providers: We may share relevant information (e.g., order details, inquiry history) with third-party customer service tools or teams to assist in resolving your issues. These providers are bound by confidentiality agreements.
• Analytics & Marketing Partners: We share anonymized or aggregated data with tools like Google Analytics or email marketing platforms (e.g., Mailchimp) to analyze site performance and send targeted marketing (only if you opt in). These partners cannot identify individual users from the data we share.
• Legal & Regulatory Requirements: We may disclose your information if required by law (e.g., a court order, subpoena) or to protect our legal rights, property, or the safety of our users and employees.

How We Protect Your Information

• Encryption: We use Secure Sockets Layer (SSL) encryption to protect data transmitted between your browser and our site, including payment details and personal information. You can verify this by looking for the “https://” prefix and padlock icon in your browser’s address bar.
• Secure Payment Processing: We do not store full credit card numbers or sensitive payment data. All transactions are processed through PCI DSS-compliant partners who use advanced encryption to protect financial information.
• Access Controls: Only authorized employees and third-party partners (with strict confidentiality agreements) have access to your personal information. Access is limited to what is necessary to perform their job functions.
• Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. For example, we keep order records for 7 years for tax and legal purposes, and we delete inactive accounts after 2 years of inactivity.
• Security Audits: We regularly review and update our security practices, conduct audits of our systems, and train our team on data protection best practices to ensure compliance with privacy regulations.

Your Privacy Rights

• Access Your Information: You can request a copy of the personal information we hold about you (e.g., account details, order history) by emailing us at service@vionicshoesdeals.com with “Privacy Access Request” in the subject line.
• Correct Inaccurate Information: If your personal information is incorrect or outdated (e.g., a wrong shipping address), you can update it directly through your account or contact us to make changes.
• Delete Your Information: You can request that we delete your personal information (subject to legal retention requirements) by emailing service@vionicshoesdeals.com with “Privacy Delete Request” and your account details. We will confirm once the deletion is complete.
• Opt Out of Marketing: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email or contacting us to opt out. This does not affect transactional emails (e.g., order confirmations, shipping updates), which are necessary to fulfill your orders.
• Withdraw Consent: If you previously gave consent for a specific use of your information (e.g., sharing with a marketing partner), you can withdraw that consent by contacting us.

Cookies & Your Choices

• Browser Controls: Most browsers allow you to block or delete cookies. For example, in Chrome, you can access cookie settings under “Settings > Privacy and security > Cookies and other site data.” In Safari, go to “Preferences > Privacy > Manage Website Data.”
• Impact of Disabling Cookies: Disabling cookies may prevent you from using certain site features, such as creating an account, saving items to your cart, or accessing personalized recommendations. Session cookies are particularly important for secure checkout.
• Third-Party Cookies: Some third-party tools (e.g., analytics) use their own cookies. You can manage these through your browser or the third-party’s privacy settings.

Children’s Privacy

Changes to This Privacy Policy

• Post the revised policy on our site with a clear “Last Updated” date at the top.
• Send an email notification to users who have opted in to communications, if the changes significantly impact their privacy rights.

Contact Us

• Email: service@vionicshoesdeals.com (subject line: “Privacy Inquiry”)
• Mailing Address: Vionicshoesdeals Privacy Team, 203 West 24th Street, Connersville Indiana 47331, United States