Contact Us

Vionicshoesdeals Contact Us

Need help with Vionic shoes for plantar fasciitis, order tracking, returns, or sizing? Our team is here to assist. Below are the fastest, most reliable ways to connect with us.

Quick Contact Channels

Choose the option that fits your needs—we prioritize all inquiries and respond promptly.

1. Email Support (Most Recommended)

For detailed, tracked assistance (order issues, returns, product questions), email is best. We’ll provide a clear, documented response.
  • Direct Email: service@vionicshoesdeals.com
  • Speed Up Your Request: Include your full name, order number (if applicable), and specific details (e.g., “Order #12345 – missing tracking” or “Vionic Beach Pointe Sandal size help”).
  • Response Time: 24 business hours (Mon–Fri); up to 48 hours during sales/holidays (we’ll acknowledge receipt within 12 hours).

2. Mailing Address (Formal Inquiries/Returns)

For physical returns or formal documents—always get a Return Authorization (RA) via email first.
  • Address: Vionicshoesdeals Customer Service, 203 West 24th Street, Connersville IN 47331, USA
  • Note: Write your RA number on the package. Allow 5–7 business days for processing.

3. Coming Soon: Live Chat & Phone Support

We’re adding real-time support options—sign up for our newsletter to get launch alerts.
  • Live Chat: Launches in 3 months (Mon–Fri 9 AM–8 PM CST; Sat 10 AM–4 PM CST) – ideal for quick questions (stock checks, password resets).
  • Toll-Free Phone: Launches in 4 months (Mon–Fri 8 AM–9 PM CST; Sat 10 AM–5 PM CST) – for urgent matters (e.g., defective shoes).

What We Can Help With

Our team specializes in Vionic products and your shopping experience. Common topics include:
Pre-Purchase
  • Size/fit guidance (plantar fasciitis-friendly styles)
  • Product details & orthotic technology
  • Inventory checks & promotions
Orders & Shipping
  • Tracking updates & delayed packages
  • Address changes (within 24hrs of order)
  • Shipping option questions
Post-Purchase
  • Returns, refunds & exchanges
  • Defective product claims/warranties
  • Shoe care tips

Business Hours (CST)

  • Email Support: Processed Mon–Fri 8 AM–9 PM, Sat 10 AM–4 PM; responses sent 24/7
  • Upcoming Live Chat/Phone: Mon–Fri 8 AM–9 PM, Sat 10 AM–5 PM; closed Sun/holidays
  • Holidays: Closed Thanksgiving, Christmas, New Year’s Day – inquiries processed next business day

Tips for Fast Help

  • Be specific: Avoid “my order is broken” – say “Order #56789 arrived with a torn strap (photos attached).”
  • Check policies first: For return timeframes or shipping costs, see our Shipping or Refund policies.
  • Urgent issues: Mark your email subject “URGENT” (e.g., defective shoe causing discomfort) – we’ll prioritize it.

Escalate a Concern

If you’re not satisfied with an initial response:
  1. Reply to our email and request a supervisor – response within 24 business hours.
  2. For final review, ask for the Customer Service Manager – resolution within 48 business hours.
Need help faster? Have your order number ready when reaching out – this lets us pull your details instantly.
Thank you for choosing Vionicshoesdeals. We’re committed to helping you find comfortable, supportive footwear for your foot health.